Serviceology for Services 5th International Conference, ICServ 2017, Vienna, Austria, July 12-14, 2017, Proceedings /

• Corporate Author: SpringerLink (Online service)
• Other Authors: Hara, Yoshinori (Editor), Karagiannis, Dimitris (Editor)
• Format: Electronic eBook
• Language: English
• Published: Cham : Springer International Publishing : Imprint: Springer, 2017.
• Series: Lecture Notes in Computer Science, 10371
• Subjects: Computer science.; Information technology.; Business > Data processing.; Computer communication systems.; Software engineering.; Information storage and retrieval.; Management information systems.; Computer Science.; Software Engineering.; Information Systems Applications (incl. Internet).; Management of Computing and Information Systems.; IT in Business.; Computer Communication Networks.; Information Storage and Retrieval.
• Physical Description: XV, 237 p. 87 illus. online resource.
• ISBN: 9783319612409
• ISSN: 0302-9743 ;

This book constitutes the refereed proceedings of the 5th International Conference on Serviceology for Services, held in Vienna, Austria, in July 2017. The 21 full papers and one tutorial paper presented in this volume were carefully reviewed and selected from 75 submissions. The papers are organized around the following topics: human-centered service; customer satisfaction; service innovation and marketing; service design.