Παραπομπή σε μορφή APA (7η εκδ.)

Rajola, F. (2013). Customer Relationship Management in the Financial Industry: Organizational Processes and Technology Innovation (2nd ed. 2013.). Springer Berlin Heidelberg : Imprint: Springer.

Παραπομπή σε μορφή Chicago (17η εκδ.)

Rajola, Federico. Customer Relationship Management in the Financial Industry: Organizational Processes and Technology Innovation. 2nd ed. 2013. Berlin, Heidelberg: Springer Berlin Heidelberg : Imprint: Springer, 2013.

Παραπομπή σε μορφή MLA (8th εκδ.)

Rajola, Federico. Customer Relationship Management in the Financial Industry: Organizational Processes and Technology Innovation. 2nd ed. 2013. Springer Berlin Heidelberg : Imprint: Springer, 2013.