Design Issues for Service Delivery Platforms Incorporate User Experience: A Grounded Theory Study of Individual User Needs /

• Main Author: Bergaus, Martin (Author)
• Corporate Author: SpringerLink (Online service)
• Format: Electronic eBook
• Language: English
• Published: Wiesbaden : Springer Fachmedien Wiesbaden : Imprint: Springer Vieweg, 2015.
• Subjects: Computer science.; User interfaces (Computer systems).; Computer Science.; User Interfaces and Human Computer Interaction.; Information Systems Applications (incl. Internet).

Martin Bergaus investigated Service Delivery Platforms (SDP), focussing on their challenges and design aspects from a user's perspective. Qualitatively he incorporated user experience in SDP research, developing a Grounded Theory (GT) then set out parameters needed when developing SDP investiga...