Exploring Service Productivity Studies in the German Airport Industry /

• Main Author: Lehmann, Claudia (Author, http://id.loc.gov/vocabulary/relators/aut)
• Corporate Author: SpringerLink (Online service)
• Format: Electronic eBook
• Language: English
• Published: Wiesbaden : Springer Fachmedien Wiesbaden : Imprint: Springer Gabler, 2019.
• Edition: 1st ed. 2019.
• Series: Markt- und Unternehmensentwicklung Markets and Organisations
• Subjects: Leadership.; Management.; Industrial management.; Motivation research (Marketing).; Business Strategy/Leadership.; Innovation/Technology Management.; Consumer Behavior.

Claudia Lehmann explores service productivity from the providers, customer and operations perspective in the German airport industry using a solid empirical foundation. Available service productivity concepts, methods, measurements and their ability to overcome the emphasized problems are discussed,...

Table of Contents:

• Systematic literature review on service productivity
• Service productivity from a provider's perspective, a customers' perspective, and an operations perspective
• An interactive service productivity model.