Exploring Service Productivity Studies in the German Airport Industry /

• Κύριος συγγραφέας: Lehmann, Claudia (Συγγραφέας, http://id.loc.gov/vocabulary/relators/aut)
• Συγγραφή απο Οργανισμό/Αρχή: SpringerLink (Online service)
• Μορφή: Ηλεκτρονική πηγή Ηλ. βιβλίο
• Γλώσσα: English
• Έκδοση: Wiesbaden : Springer Fachmedien Wiesbaden : Imprint: Springer Gabler, 2019.
• Έκδοση: 1st ed. 2019.
• Σειρά: Markt- und Unternehmensentwicklung Markets and Organisations
• Θέματα: Leadership.; Management.; Industrial management.; Motivation research (Marketing).; Business Strategy/Leadership.; Innovation/Technology Management.; Consumer Behavior.

Claudia Lehmann explores service productivity from the providers, customer and operations perspective in the German airport industry using a solid empirical foundation. Available service productivity concepts, methods, measurements and their ability to overcome the emphasized problems are discussed,...

Πίνακας περιεχομένων:

• Systematic literature review on service productivity
• Service productivity from a provider's perspective, a customers' perspective, and an operations perspective
• An interactive service productivity model.