Managing Service Productivity Using Frontier Efficiency Methodologies and Multicriteria Decision Making for Improving Service Performance /

• Corporate Author: SpringerLink (Online service)
• Other Authors: Emrouznejad, Ali (Editor), Cabanda, Emilyn (Editor)
• Format: Electronic eBook
• Language: English
• Published: Berlin, Heidelberg : Springer Berlin Heidelberg : Imprint: Springer, 2014.
• Series: International Series in Operations Research & Management Science, 215
• Subjects: Business.; Production management.; Operations research.; Decision making.; Management science.; Business and Management.; Operation Research/Decision Theory.; Operations Research, Management Science.; Operations Management.

This volume describes how frontier efficiency methodologies such as Data Envelopment Analysis (DEA) and other techniques such as multi-criteria decision making can help service industries to improve their performance by providing a ranking of best-practice efficient service units and by identifying...