Managing Service Productivity Using Frontier Efficiency Methodologies and Multicriteria Decision Making for Improving Service Performance /
This volume describes how frontier efficiency methodologies such as Data Envelopment Analysis (DEA) and other techniques such as multi-criteria decision making can help service industries to improve their performance by providing a ranking of best-practice efficient service units and by identifying...
| Συγγραφή απο Οργανισμό/Αρχή: | |
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| Άλλοι συγγραφείς: | , |
| Μορφή: | Ηλεκτρονική πηγή Ηλ. βιβλίο |
| Γλώσσα: | English |
| Έκδοση: |
Berlin, Heidelberg :
Springer Berlin Heidelberg : Imprint: Springer,
2014.
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| Σειρά: | International Series in Operations Research & Management Science,
215 |
| Θέματα: | |
| Διαθέσιμο Online: | Full Text via HEAL-Link |
Πίνακας περιεχομένων:
- Managing Service Productivity using Data Envelopment Analysis
- Development of Assessment Model for Research Efficiency of Universities
- Incorporating intra- and inter-input/output weight restrictions in piece-wise linear DEA: an application to the assessment of the research activity in higher education
- Estimating the efficiency of healthcare facilities providing HIV/AIDS treatment in Zambia: a data envelopment approach
- Benchmarking in healthcare: an approach based on closest targets
- Service Enterprise Productivity in Action (SEPIA)
- Using Data Envelopment Analysis to Measure Good Governance
- Measuring the performance of service organisations and the effects of privatisation on performance: Evidence from the Greek Citizen Service Centres
- How (In)efficient are Brazilian Courts? Measuring it with DEA
- Cost Efficiency and Market Power: A test of quiet life and related hypotheses in Indonesian banking industry
- Internal Structure of Service Organization ─ From Multi-Activity Financial Institutions to Network Structure Hotels
- Application of DEA in the Electricity Sector: The Case of Meralco Distribution Sectors
- Improving energy efficiency of walnut production using data envelopment analysis approach
- Service Productivity in IT: A Network Efficiency Measure with Application to Communication
- Performance Evaluation of Software Development Projects: A Case Study on an Information Technology (IT) Company in India
- Measuring efficiency of Urban Transport
- Sustainable Development of Air Traffic Control: Moving from Airspace Complexity to Airspace Efficiency
- Measuring and Managing the Productivity of U.S. Public Transit Systems: An Unoriented Network DEA
- Using DEA to Improve the Efficiency of Pupil Transportation.
