The Room at the End of the Hall An Ombudsman’s Notebook /

• Main Author: Moskowitz, Bette Ann (Author)
• Corporate Author: SpringerLink (Online service)
• Format: Electronic eBook
• Language: English
• Published: Rotterdam : SensePublishers : Imprint: SensePublishers, 2012.
• Series: Transgressions, Cultural Studies and Education ; 92
• Subjects: Education.; Education, general.

In this first person narrative, Bette Ann Moskowitz tells what it is like to be a volunteer long-term care ombudsman, and how, with thirty-six hours of training, she entered the unfamiliar world of a nursing home to advocate for its almost-three hundred residents. She brings the reader along as she...