Service, satisfaction, and climate perspectives on management in English language teaching /

• Other Authors: Walker, John
• Format: Electronic eBook
• Language: English
• Published: Bingley, U.K. : Emerald, 2010.
• Series: Innovation and leadership in English language teaching ; v. 2.
• Subjects: Foreign Language Study > English as a Second Language.; Education > Teaching Methods & Materials > General.; Education > Language Experience Approach.; ELT: teaching theory & methods.; Teaching of students with English as a second language (TESOL); English language > Study and teaching > Foreign speakers.; Language schools > New Zealand > Administration.

Customer Service and Climate in English Language Teaching presents the results of research carried out in New Zealand to demonstrate the ways ELT can be conceptualized in terms of service and climate. Although ESL is a major worldwide service industry employing large numbers of professionals and ser...