MANAGEMENT AND QUALITY OF SERVICES

• Κύριοι συγγραφείς: Χυτήρης, Λεωνίδας, Άννινος, Λουκάς, Chytiris, Leonidas, Anninos, Loukas
• Μορφή: 1
• Γλώσσα: Greek
• Έκδοση: 2016
• Θέματα: ΠΟΙΟΤΗΤΑ; ΥΠΗΡΕΣΙΕΣ; ΜΑΝΑΤΖΜΕΝΤ; ΠΟΙΟΤΗΤΑ ΥΠΗΡΕΣΙΩΝ; ΑΝΘΡΩΠΙΝΟΙ ΠΟΡΟΙ; ΜΕΤΡΗΣΗ ΠΟΙΟΤΗΤΑΣ ΥΠΗΡΕΣΙΩΝ; Quality; Services; Management; Service Quality; Human Resources; Service Quality Measurement

During the last decades, a substantial growth of services is recorded at a global level. This fact necessitates a modern business mentality for the design and the provision of services. The book presents the management functions and further on it focuses on the service concept and the significance o...