Ο ρόλος της κουλτούρας στην παροχή ποιοτικών υπηρεσιών

• Main Authors: Chytiris, Leonidas, Anninos, Loukas, Χυτήρης, Λεωνίδας, Άννινος, Λουκάς
• Format: 7
• Language: Greek
• Published: 2016
• Subjects: ΠΟΙΟΤΗΤΑ; ΥΠΗΡΕΣΙΕΣ; ΜΑΝΑΤΖΜΕΝΤ; ΠΟΙΟΤΗΤΑ ΥΠΗΡΕΣΙΩΝ; ΑΝΘΡΩΠΙΝΟΙ ΠΟΡΟΙ; ΜΕΤΡΗΣΗ ΠΟΙΟΤΗΤΑΣ ΥΠΗΡΕΣΙΩΝ; Quality; Services; Management; Service Quality; Human Resources; Service Quality Measurement

The chapter analyzes the significance of culture for the provision of quality services. Moreover, the types of culture, its basic parameters, the way in which the national and organizational culture impact the management and quality of services are discussed.