Design, development and evaluation of a chatbot that supports the interaction of a platform user

• Main Author: Πούλιος, Ευάγγελος
• Other Authors: Poulios, Evangelos
• Language: English
• Published: 2022
• Subjects: Human-computer interaction; Chatbot; Bot; Customer service; Microsoft bot framework; LUIS; Αλληλεπίδραση ανθρώπου-υπολογιστή; Διαλογικό λογισμικό

The current Thesis subject is: development of interactive dialog bot (chatbot) to support interaction between user and platform. To be more specific we chose to investigate the field of customer service, for the case of a hotel business. Customer service is an area where Artificial Intelligence (AI)...