Χρήση chatbot στον ασφαλιστικό τομέα

• Main Author: Ζαχαροπούλου, Μαριάννα-Αικατερίνη
• Other Authors: Zacharopoulou, Marianna-Aikaterini
• Language: Greek
• Published: 2022
• Subjects: Ασφάλιση; Μηχανική μάθηση; Βαθιά μάθηση; Νευρωνικά δίκτυα; Τεχνολογία Πληροφοριών και Επικοινωνιών; Επεξεργασία φυσικής γλώσσας; Ταξινόμηση; Δέντρο αποφάσεων; Εμπειρία χρήστη; Ικανοποίηση πελατών; Insurance; Machine learning; Deep learning; Neural networks; Information and Communication Technology; Natural language processing; Classification; A-decision tree; User experience; Customer satisfaction

The insurance industry is evolving rapidly. For centuries, industry has been able to rest on its laurels because information was inaccessible. Customers operated in the dark with little knowledge of competing policies and coverage. Insurance was often compul-sory or a need for financial security. Fo...