Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /

Social Customer Service is new. It is taking customers and organisations into untested ways of relating: transparently, collaboratively, instantly. The consequences of great and poor service are forever changed. Customer appetite has promoted this form of interaction to the very front of a race to u...

Πλήρης περιγραφή

Λεπτομέρειες βιβλιογραφικής εγγραφής
Κύριος συγγραφέας: Blunt, Carolyn, 1976-
Άλλοι συγγραφείς: Hill-Wilson, Martin, Ward, Andrew (Designer)
Μορφή: Ηλ. βιβλίο
Γλώσσα:English
Έκδοση: Chichester, England : Wiley, 2013.
Θέματα:
Διαθέσιμο Online:Full Text via HEAL-Link