Παραπομπή σε μορφή APA (7η εκδ.)

Blunt, C., Hill-Wilson, M., & Ward, A. (2013). Delivering effective social customer service: How to redefine the way you manage customer experience and your corporate reputation. Wiley. https://doi.org/10.1002/9781118662663

Παραπομπή σε μορφή Chicago (17η εκδ.)

Blunt, Carolyn, Martin Hill-Wilson, και Andrew Ward. Delivering Effective Social Customer Service: How to Redefine the Way You Manage Customer Experience and Your Corporate Reputation. Chichester, England: Wiley, 2013. https://doi.org/10.1002/9781118662663.

Παραπομπή σε μορφή MLA (8th εκδ.)

Blunt, Carolyn, et al. Delivering Effective Social Customer Service: How to Redefine the Way You Manage Customer Experience and Your Corporate Reputation. Wiley, 2013. https://doi.org/10.1002/9781118662663.