Service science : the foundations of service engineering and management /

• Main Author: Qiu, Robin G.
• Format: eBook
• Language: English
• Published: Hoboken, New Jersey : Wiley, 2014.
• Subjects: Service industries.; Service life (Engineering); Industrial engineering.; TECHNOLOGY & ENGINEERING / Operations Research.; TECHNOLOGY & ENGINEERING / Industrial Engineering.; Electronic books.

"By relying on the recent development of service science, this book focuses on the science of implementing a service system throughout its lifecycle, spanning from service marketing, engineering, delivery, quality control, management, to further improvement. The author utilizes a combined theor...