Service design for business : a practical guide to optimizing the customer experience /

• Κύριοι συγγραφείς: Reason, Ben, 1972- (Συγγραφέας), Løvlie, Lavrans, 1969- (Συγγραφέας), Flu, Melvin Brand, 1966- (Συγγραφέας)
• Μορφή: Ηλ. βιβλίο
• Γλώσσα: English
• Έκδοση: Hoboken, New Jersey : John Wiley & Sons, Inc., [2016]
• Θέματα: Customer services.; Customer relations.; BUSINESS & ECONOMICS / Industrial Management; BUSINESS & ECONOMICS / Management; BUSINESS & ECONOMICS / Management Science; BUSINESS & ECONOMICS / Organizational Behavior; Electronic books.