Παραπομπή σε μορφή APA (7η εκδ.)

Reason, B., Løvlie, L., & Flu, M. B. (2016). Service design for business: A practical guide to optimizing the customer experience. John Wiley & Sons, Inc.. https://doi.org/10.1002/9781119176541

Παραπομπή σε μορφή Chicago (17η εκδ.)

Reason, Ben, Lavrans Løvlie, και Melvin Brand Flu. Service Design for Business: A Practical Guide to Optimizing the Customer Experience. Hoboken, New Jersey: John Wiley & Sons, Inc., 2016. https://doi.org/10.1002/9781119176541.

Παραπομπή σε μορφή MLA (8th εκδ.)

Reason, Ben, et al. Service Design for Business: A Practical Guide to Optimizing the Customer Experience. John Wiley & Sons, Inc., 2016. https://doi.org/10.1002/9781119176541.