Service design for business : a practical guide to optimizing the customer experience /

• Main Authors: Reason, Ben, 1972- (Author), Løvlie, Lavrans, 1969- (Author), Flu, Melvin Brand, 1966- (Author)
• Format: eBook
• Language: English
• Published: Hoboken, New Jersey : John Wiley & Sons, Inc., [2016]
• Subjects: Customer services.; Customer relations.; BUSINESS & ECONOMICS / Industrial Management; BUSINESS & ECONOMICS / Management; BUSINESS & ECONOMICS / Management Science; BUSINESS & ECONOMICS / Organizational Behavior; Electronic books.
• Item Description: Includes index.
• Physical Description: 1 online resource.
• ISBN: 9781118988947 (epub); 1118988949 (epub); 9781118988930 (pdf); 1118988930 (pdf); 9781119176541; 1119176549; 1118988922 (cloth); 9781118988923 (cloth)
• DOI: 10.1002/9781119176541