Service design for business : a practical guide to optimizing the customer experience /

• Main Authors: Reason, Ben, 1972- (Author), Løvlie, Lavrans, 1969- (Author), Flu, Melvin Brand, 1966- (Author)
• Format: eBook
• Language: English
• Published: Hoboken, New Jersey : John Wiley & Sons, Inc., [2016]
• Subjects: Customer services.; Customer relations.; BUSINESS & ECONOMICS / Industrial Management; BUSINESS & ECONOMICS / Management; BUSINESS & ECONOMICS / Management Science; BUSINESS & ECONOMICS / Organizational Behavior; Electronic books.