Service design for business : a practical guide to optimizing the customer experience /

Service design for business : a practical guide to optimizing the customer experience /

Bibliographic Details
Main Authors:	Reason, Ben, 1972- (Author), Løvlie, Lavrans, 1969- (Author), Flu, Melvin Brand, 1966- (Author)
Format:	eBook
Language:	English
Published:	Hoboken, New Jersey : John Wiley & Sons, Inc., [2016]
Subjects:	Customer services. Customer relations. BUSINESS & ECONOMICS / Industrial Management BUSINESS & ECONOMICS / Management BUSINESS & ECONOMICS / Management Science BUSINESS & ECONOMICS / Organizational Behavior Electronic books.
Online Access:	Full Text via HEAL-Link

Similar Items

The experience : the 5 principles of Disney service and relationship excellence /
by: Loeffler, Bruce, et al.
Published: (2015)

Service-Ability : Create a Customer Centric Culture and Achieve Competitive Advantage.
by: Robson, Kevin
Published: (2012)

Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
by: Blunt, Carolyn, 1976-
Published: (2013)

Beyond the familiar : long-term growth through customer focus and innovation /
by: Barwise, Patrick, et al.
Published: (2011)

Customer's new voice : extreme relevancy and experience through volunteered customer information /
by: McKean, John, 1956-
Published: (2015)

Customer-centric marketing : building relationships and creating advocates in the age of the consumer /
by: Cundari, Aldo
Published: (2015)

Fanatical prospecting : the ultimate guide for starting sales conversations and filling the pipeline by leveraging social selling, telephone, email, and cold calling /
by: Blount, Jeb
Published: (2015)

The retargeting playbook : how to turn web-window shoppers into customers /
by: Berke, Adam
Published: (2014)

The wallet allocation rule : winning the battle for share /
by: Keiningham, Timothy L.
Published: (2015)

Chief customer officer 2.0 : how to build your customer-driven growth engine /
by: Bliss, Jeanne
Published: (2015)

You've been framed : how to reframe your wealth management business and renew client relationships /
by: Sclafani, Ray, 1968-
Published: (2015)

Magnetic : the art of attracting business /
by: Calloway, Joe
Published: (2015)

Digital disciplines : attaining market leadership via the cloud, big data, social, mobile, and the internet of things /
by: Weinman, Joe, 1958-
Published: (2015)

Behavioral marketing : delivering personalized experiences at scale /
by: Walters, Dave, 1968-
Published: (2015)

Analytics and dynamic customer strategy : big profits from big data /
by: Tanner, John F.
Published: (2014)

X : the experience when business meets design /
by: Solis, Brian
Published: (2015)

Market Your Way to Growth : 8 Ways to Win.
by: Kotler, Philip
Published: (2012)

Handbook of strategic account management : a comprehensive resource /
by: Woodburn, Diana
Published: (2014)

Launch : how to quickly propel your business beyond the competition /
by: Stelzner, Michael A.
Published: (2011)

Social network analysis in telecommunications /
by: Reis Pinheiro, Carlos Andre, 1940-
Published: (2011)

Marketing in the participation age : a guide to motivating people to join, share, take part, connect, and engage /
by: Middleton, Daina
Published: (2013)

Master data management in practice : achieving true customer MDM /
by: Cervo, Dalton, 1967-
Published: (2011)

Made to serve : how manufacturers can compete through servitization and product service systems /
by: Baines, Tim, 1962-
Published: (2013)

Statistical methods in customer relationship management /
by: Kumar, V., 1957-
Published: (2012)

Supply chain performance and evaluation models /
by: Estampe, Dominique
Published: (2014)

Managing service level quality across wireless and fixed networks /
by: Massam, Peter
Published: (2003)

Design like Apple : seven principles for creating insanely great products, services, and experiences /
by: Edson, John, 1966-
Published: (2012)

The financial services marketing handbook : tactics and techniques that produce results /
by: Ehrlich, Evelyn, 1950-
Published: (2012)

Reshaping retail : why technology is transforming the industry and how to win in the new consumer driven world /
by: Niemeier, Stefan, 1973-
Published: (2013)

The rise of the platform marketer : performance marketing with Google, Facebook, and Twitter, plus the latest high-growth digital advertising platforms /
by: Dempster, Craig
Published: (2015)

Succession planning for financial advisors : building an enduring business /
by: Grau, David, Sr
Published: (2014)

Agile by design : an implementation guide to analytic lifecycle management /
by: Alt-Simmons, Rachel, 1971-
Published: (2016)

Quality of Experience Engineering for Customer Added Value Services : From Evaluation to Monitoring /
Published: (2014)

Data as a service : a framework for providing reusable enterprise data services /
by: Sarkar, Pushpak
Published: (2015)

It's not rocket science : 4 simple strategies for mastering the art of execution /
by: Anderson, Dave, 1961-
Published: (2015)

Becoming agile : how the SEAM approach to management builds adaptability /
by: Worley, Christopher G.
Published: (2015)

Quality services and experiences in hospitality and tourism /
Published: (2018)

Complaint Management and Channel Choice An Analysis of Customer Perceptions /
by: Garding, Stefan, et al.
Published: (2015)

The Silver Market Phenomenon Marketing and Innovation in the Aging Society /
Published: (2011)

Creating and managing superior customer value
Published: (2008)

Βιβλιοθήκη & Κέντρο Πληροφόρησης | Πανεπιστήμιο Πατρών