Customer Satisfaction Evaluation Methods for Measuring and Implementing Service Quality

• Main Author: Grigoroudis, Evangelos
• Corporate Author: SpringerLink (Online service)
• Other Authors: Siskos, Yannis
• Format: Electronic Kit Book
• Language: English
• Published: Boston, MA Springer Science+Business Media, LLC 2010
• Series: International Series in Operations Research & Management Science 139
• Subjects: Economics; Operations research; Economics/Management Science; Business/Management Science, general; Operations Research/Decision Theory; Operations Research, Mathematical Programming