Achieving Competitive Advantage through Quality Management

• Corporate Author: SpringerLink (Online service)
• Other Authors: Peris-Ortiz, Marta (Editor), Álvarez-García, José (Editor), Rueda-Armengot, Carlos (Editor)
• Format: Electronic eBook
• Language: English
• Published: Cham : Springer International Publishing : Imprint: Springer, 2015.
• Subjects: Business.; Leadership.; Management.; Industrial management.; Production management.; Business and Management.; Business Strategy/Leadership.; Operations Management.; Innovation/Technology Management.

This book examines the ways in which quality management methods, tools, and practices help improve an organization’s performance and achieve sustainable competitive advantages. This volume includes quality techniques and tools such as the EFQM Model, SERVPERF model, E-S-Qual scale and the ISO 9001 c...